FAQ


The standard length of each lesson is 45 minutes, although it is sometimes possible to book lessons of different length, depending on tutor availability.

Lessons cost £20 for 45 minutes. When you book your first lesson, we will add an additional 10 minutes free of charge so that you have time to get to know your tutor and get familiar with learning through Skype.

A broadband connection is highly recommended to have the best video conferencing experience. However you can use Skype without using broadband as long as you have a minimum download / upload speed of 128kbp. If you are unsure about what your download / uploads speeds are, your service provider should be able to help.

If you are unable to attend a lesson at your scheduled time you will be able to re-arrange your lesson with your tutor at no additional charge.

A full refund will be arranged for any lesson cancelled by the tutor.

No refund will be made for any lesson cancelled by the learner.

A full refund will be made for any lesson which cannot take place due to unforeseen circumstances.

No refund will be made for any lesson where there is a no-show by the learner.

Face to Face Language is an e-Learning service created by East Riding College in the United Kingdom.

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